- When should I upgrade to Pro?
- Whenever your kit is in active rotation with sponsors. The most common trigger is the second pitch — the first one taught you what was missing, the second one is when a custom domain and analytics start paying for themselves. There is no pressure to upgrade before that.
- Can I cancel or refund?
- Yes, on both counts. Annual Pro is refundable prorated within the first 30 days, and monthly Pro can be cancelled any time with no fee. Your kit stays live on the Free tier the moment the subscription ends — nothing gets unpublished, nothing gets deleted.
- Do I own my custom domain?
- Always. Pro kits use DNS you control. If you cancel, the domain stays registered to you and points wherever you want — back to MediaKit2010 Free, to your own site, or to a holding page. We never hold a domain hostage to a subscription.
- What happens to my kit if I downgrade from Pro?
- It stays live on the Free tier at your MediaKit2010 subdomain. The custom domain is released, analytics history is archived (exportable as CSV for 90 days), and PDF exports revert to the watermark-free Free version. You can re-upgrade and pick up where you left off, including the analytics archive.
- How is Agency billed?
- Per seat, monthly or annually. Annual Agency is $768 per seat; monthly is $74 per seat. Seats can be added or removed mid-cycle and we prorate the difference. Invoicing and purchase orders are supported on Agency annual plans.